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Frequently Asked Questions

Materials

ARE LAB-GROWN DIAMONDS REAL DIAMONDS?

Yes, lab-grown diamonds are real diamonds. They share the same chemical, physical, and optical properties as mined diamonds, same sparkle, same strength, same brilliance. The only thing that’s different? Their origin.

DOES GORELI JEWELRY COME WITH DIAMOND CERTIFICATES?

Absolutely. Every lab-grown diamond of 1 carat or more comes with a certification from globally recognized gemological institutes like IGI or GIA, verifying the diamond’s quality and authenticity.

HOW ARE LAB-GROWN DIAMONDS CREATED?

Two cutting-edge methods are used to create lab-grown diamonds from pure carbon:

  •  HPHT (High Pressure, High Temperature): Mimics natural conditions deep beneath the earth’s surface.
  • CVD (Chemical Vapor Deposition): Uses a carbon-rich gas to grow the diamond layer by layer in a plasma reactor.
  • Both processes create genuine diamonds that are optically and structurally identical to mined stones.
WHAT IS THE QUALITY OF DIAMONDS USED IN GORELI JEWELRY?

select only top-tier lab-grown diamonds colorless (DEF) with VS or VVS clarity, ensuring that every stone sparkles with purity and brilliance.

WHAT’S THE DIFFERENCE BETWEEN CARAT (CT) AND KARAT (KT)?

It’s a common question!

  • Carat (ct) measures a diamond’s weight. One carat equals 0.2 grams.
  • Karat (Kt) measures the purity of gold. 24Kt is pure gold, but it’s too soft for fine jewelry. We use 18Kt gold, made of 75% pure gold, which is strong and durable while still luxurious. You’ll find the “750” stamp inside your Goreli jewelry.
WHY 18KT GOLD?

18Kt gold strikes the perfect balance between purity and durability. It’s luxurious yet strong enough to last for generations, making it the go-to for fine jewelry.

WHY DO YOU USE RECYCLED GOLD?

Sustainability is at the heart of Goreli. We choose recycled gold because it reduces the need for harmful mining. Fun fact: around 90% of the world’s gold is still in circulation today. Plus, recycled gold has a carbon footprint that’s significantly smaller than newly mined gold. It’s luxury, without the impact.

Shipping and Delivery

WHERE DO YOU SHIP?

We ship worldwide. No matter where you are, we can get your Goreli piece to you.

WILL I HAVE TO PAY TAXES OR IMPORT FEES?

Prices are in CHF and include Swiss VAT. For international orders, taxes and duties may apply. If so, you will be informed before your order ships.

IS SHIPPING FREE?

Shipping is free within Switzerland. For international orders, shipping costs will be provided upfront.

IS MY PACKAGE INSURED?

Every shipment is fully insured until it reaches your hands. All deliveries require a signature from the recipient. Once signed for, the insurance ends, so make sure someone’s home to receive it.

WHEN WILL I RECEIVE MY ORDER?

Most of our jewelry is made-to-order, which means it’s crafted just for you. Production typically takes 6-8 weeks. If the piece you ordered is in stock, we’ll ship it within 3-5 business days. You’ll get a confirmation email with tracking details once your order’s on its way.

Returns and Exchanges

WHAT’S YOUR RETURN POLICY?

Yes. Return shipping is free within Switzerland. Contact us at service@gorelijewelry.com and we’ll guide you through the process.

DO YOU OFFER FREE RETURNS?

Yes. Return shipping is free for customers in Switzerland and the EU. Contact us at service@gorelijewelry.com and we’ll guide you through the process.

WHAT IF MY JEWELRY ARRIVES DAMAGED?

We take great care in crafting each piece, but if something’s not right, reach out to us at service@gorelijewelry.com. We’ll make it right.

CAN I GET MY RING RESIZED?

Of course. While we recommend finding your perfect size before ordering, resizing is available for most styles as a paid service. If you need help, email
service@gorelijewelry.com.

Product Information & Jewelry Care

CAN I ADD AN ENGRAVING?

Yes! Engravings are on the house. Add initials, dates, or a short message to make it truly personal. Simply include your engraving request at checkout.

(Note: Engraved pieces are non-returnable.)

CAN I CUSTOMIZE MY GORELI JEWELRY?

Definitely. Want a bigger diamond? A unique setting? A completely custom piece? We’re here for it. 

Start your custom project here.

HOW DO I FIND MY RING SIZE?

Check out our Ring Size Guide for easy instructions on measuring your finger at home, complete with a size conversion chart.

HOW CAN I MEASURE MY BANGLE SIZE?

We offer bangles in three sizes:

  1. Small: 16 cm
  2. Medium: 17 cm
  3. Large: 18 cm

Use a soft measuring tape to find the circumference of your wrist, then select the closest size.

HOW DO I CLEAN MY JEWELRY?

To keep your jewelry sparkling:

  1. Soak in warm water with mild dish soap.
  2. Gently scrub with a soft toothbrush.
  3. Rinse thoroughly and pat dry with a lint-free cloth.

Avoid harsh chemicals, ultrasonic cleaners, or abrasive materials—especially on pearls or softer gemstones.


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