Returns and Exchanges

We offer a 14-day return window for customers in Switzerland and the EU—starting from the day your jewelry is delivered.

Please note:

• Custom-made, personalized, or engraved pieces are non-returnable.
• To start a return, email us at service@gorelijewelry.com.

Yes. Return shipping is free for customers in Switzerland and the EU. Contact us at service@gorelijewelry.com and we’ll guide you through the process.

We take great care in crafting each piece, but if something’s not right, reach out to us at service@gorelijewelry.com. We’ll make it right. 

Of course. While we recommend finding your perfect size before ordering, resizing is available for most styles as a paid service. If you need help, email : service@gorelijewelry.com.